Services

Customer Experience, Web Design, & Web Application

Client

Commonwealth bank of Australia - https://cba.poweredbycovermore.com/

Year

2017

Overview

The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom. It provides a variety of financial services including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. The main task was to build an experience for customers to book travel insurance through their Commbank online web application.

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Experience

The process began with wireframing out the overall experience and path a customer would travel through booking different forms of travel insurance. Utilizing the design applications Adobe XD and Sketch to build out a basic initial wireframe of the initial user flows was the first step. The process lasted 6 months and the product was successfully delivered, developed, and integrated into the client’s webspace.